Delete all instances of sephwid.xml on file system. Possible locations (usually only in the PersistedData folder): C:\Program Files\Common Files\Symantec Shared\HWID\ (if it is migrated from 11.x); C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\PersistedData\ (Replace "Documents and Settings\All Users\Application Data" with "ProgramData" on Vista/Win7/2008+) C:\Windows\Temp\ C:\Documents and Settings\\Local Settings\Temp\ C:\Users\\AppData\Local\Temp\ (on Vista/Win7/2008+) Remove all copies of communicator.dat from the file system. Possible locations: C:\Windows\Temp\ C:\Documents and Settings\\Local Settings\Temp\communicator.dat C:\Users\\AppData\Local\Temp (on Vista/Win7/2008+) Delete HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\SYLINK\SyLink\HardwareID Delete HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\SYLINK\SyLink\HostGUID